Working with Levels of Service Training

Asset Management Training with AMBC: Working with Levels of Service

Led by expert Colwyn Sunderland of Kerr Wood Leidal, AMBC is offering a practical webinar/workshop series that examines what Levels of Service (LOS) are, why they’re important, and how to define and work with them for your community. Using a customizable, spreadsheet-based LOS tool (developed by leading asset management experts and customized for use in BC), you’ll get to work with your own data and information.

The course delivery is highly interactive and collaborative.  Participants are invited to use and share real-world examples in working through defining levels of service, identifying gaps and developing strategies to address them in breakout groups and whole-group discussions.

There are three upcoming opportunities to join, both in-person and online. Find more information and how to register below.

Training Subsidies

Training subsidies of up to 50% per registration are available to eligible participants.  For more information, please email us at [email protected] 

There are three upcoming opportunities to join this training, both in-person and online. Learn more and register below.

Course Content

Coursework for the full-day or 6-module online training will cover the following:

  • Module 1 – Introduction:  Learn what levels of service are, and why they are fundamentally important for managing your services and assets.
  • Module 2 – Aligning Services and Assets:  Use the LOS template to develop an “inventory” of your organization’s services and the assets needed to deliver each service.
  • Module 3 – Describing Levels of Service:  Use the LOS template to build structured LOS statements for a range of service areas.
  • Module 4 – Performance Measures and LOS Gaps – Use the LOS template to assess current and forecasted performance against LOS objectives and identify service delivery gaps.
  • Module 5 – Addressing LOS Gaps – Use the LOS template to document and evaluate strategies to address service delivery gaps using lifecycle costing.
  • Module 6 – Reporting Out – Organize your LOS information in the LOS template for a range of typical uses.

Participants will be provided with the following resources upon completion of the workshop:

  • Excel-based Level of Service template, with content developed during the training
  • Powerpoint course material

Training Outcomes

  • Define your levels of service using an Excel-based template. 
  • Identify desired outcomes, performance measures, and assess any gaps. 
  • Develop and evaluate strategies to address gaps. 
  • Develop a service delivery plan for one or more of your service areas, which defines levels of service and includes strategies to address gaps. 
  • Learn collaboratively through discussion of practical examples with other local governments and First Nations in the cohort.

Who Should Attend

Drawing from past experiences, you will get the most out of this workshop if a minimum of three people from different departments and disciplines attend together. Councillors and Area Directors interested in rolling up their sleeves are also encouraged to attend. While workshop material is tailored to smaller communities, it has also proven to help larger communities define and communicate levels of service across the organization and with other stakeholders, including external agencies.

There are three Levels of Service training options to choose from:

Full-day, In-person Workshop

September 27, 2024

Foll-day, in-person workshop

Grand Pacific Hotel, Victoria, BC
Cost: $675

September 19, 1:30-2:30: Optional LOS Overview webinar.

Recording available if unable to attend.  

Pre-Conference Workshop

November 5, 2024

Full-day, in-person pre-conference workshop


Radisson Hotel, Richmond, BC
Cost: $675

October 30, 2024 – 1:30-2:30: Optional LOS Overview webinar.

Recording available if unable to attend.  

Online Workshop Series

November – December 2024

Online workshop series with 6 modules, 10 hours of training
Cost: $675

Series schedule:
November 14 (1:30-2:30 PM)
November 21 (1:30-3:30 PM)
November 28 (1:30-3:30 PM)
December 5 (1:30-3:30 PM)
December 12 (1:30-3:30 PM)
December 19 (1:30-2:30 PM)

Once registered, we will contact registrants to confirm logistics.

Made for BC Working with Levels of Service tool – with instructions! 

Use our customizable, spreadsheet-based LOS tool, developed by leading asset management experts and customized for use in BC. You can follow the instructions and enter your own data and information to help identify your levels of service. Download here. 

The Level of Service training and workbook toolkit were developed in partnership between AMBC, AIM Network, NWT Association of Communities and UBCM, and in part, supported through the Municipal Asset Management Program, delivered by the Federation of Canadian Municipalities and funded by the Government of Canada.